Artificial Intelligence and Virtual Assistant Usage Policy

Purpose

This policy establishes the specific terms and conditions governing the use of the Virtual Assistant based on Artificial Intelligence (hereinafter "the Assistant") provided by THREVOL ADVANCED DI CARLOS BARBOZA, implemented using Groq technology.

Scope and Acceptance

This policy applies to all users who interact with our Virtual Assistant through our website. By beginning any interaction with the Assistant, the user expressly accepts all terms and conditions described in this policy, including limitations and warnings about its use.

Nature of the Virtual Assistant

The Assistant is a basic automated tool that uses Artificial Intelligence technology to:

• ✓ Provide general information about our services
• ✓ Answer basic frequently asked questions
• ✓ Guide users towards relevant resources
• ✓ Facilitate initial contact with our human team

Service Limitations

• ⚠ Is a basic guidance and support tool
• ⚠ May make mistakes or provide inaccurate answers
• ⚠ Does not store conversation history
• ⚠ Does not replace personalized human attention
• ⚠ Cannot perform technical diagnostics
• ⚠ Does not process payments or financial information
• ⚠ Cannot modify contracts or service terms
• ⚠ Is not qualified to handle advanced technical queries
• ⚠ Should not be used for critical business decisions

Data and Privacy

• ✓ No conversation history is stored: All interactions with the assistant are deleted at the end of the session.
• ✓ Each session is independent and temporary: No persistent records are kept, so each new interaction begins without prior information.
• ✓ No personal data is collected during the interaction: If the client requests technical support with a specialist, their name and email will be requested to establish contact and understand their issue. In this case, the conversation will be retained solely for the purpose of providing the best solution and will be deleted once the problem has been resolved.
• ✓ No specific cookies are used for Assistant operation: The Virtual Assistant operates without installing additional cookies or user tracking.

Information Usage

• ✓ Interactions are ephemeral and not saved
• ✓ No pattern or behavior analysis is performed
• ✓ Information is not used for model training
• ✓ Information is not shared with third parties

Geolocation Services Usage and Privacy Policy

• ✓ What information do we collect? We use geolocation services to automatically detect your country of connection through your IP address.
• ✓ How do we use this information? This information is used exclusively to: - Personalize content and user experience on our website (for example, showing you physical addresses and content relevant to your location). - Improve the quality of our services.
• ✓ Storage and duration We only temporarily store the detected country code in your browser's local storage. This information is kept for a maximum of 24 hours. We do not store your IP address or any other personal data that could identify you.
• ✓ Legal basis This processing is based on our legitimate interest in providing relevant localized content, in accordance with Article 6(1)(f) of GDPR.
• ✓ Your rights and options - You have the right to reject this processing at any time. - You can delete stored information through your browser settings. - You can block local storage through your browser settings. Please note that by rejecting or blocking this function, some site features may be limited.

Appropriate Use

• ✓ Understand that the Assistant may make mistakes
• ✓ Not provide sensitive or confidential information
• ✓ Not use the service for malicious or illegal purposes
• ✓ Verify important information with human staff
• ✓ Use the service responsibly and ethically

Information Verification

• • Assistant responses are merely guidance
• • Users must verify any critical information with our staff
• • Important decisions should not be made solely based on Assistant responses
• • It is the user's responsibility to confirm the accuracy of received information