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PRIVACY POLICY

Last update date: 01/01/2025

This Policy, drafted in accordance with European Regulation 2016/679 and national privacy legislation regulated by Legislative Decree 196/2003 and its amendments, is structured in individual sections, each addressing a specific topic, to facilitate faster, simpler, and more understandable reading.

Information on the processing of personal data according to Regulation (EU) 2016/679 ('GDPR') and Legislative Decree 196/2003 as amended by Legislative Decree 101/2018.

Welcome to Threvol Advance di Carlos Barboza

Through this Privacy Policy (hereinafter, 'Policy'), we want to explain clearly and transparently what personal data we collect, how we use and manage it to carry out our business activity, ensuring you the best possible service. Committed to protecting and safeguarding any personal data you provide us, we provide our contact details so you can communicate with us regarding any queries related to your personal data. If you disagree with this Policy, we invite you to stop using Threvol Advance services.

Information and contact details of the person responsible

The controller pursuant to Art. 4(7) of the General Data Protection Regulation (GDPR) is:

Threvol Advance di Carlos Barboza

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Questions about data protection can be directed to our data protection officer:

Threvol Advance di Carlos Barboza

Data Protection Officer

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Email: [email protected]

Purposes of Processing

Personal data collected is used exclusively for:

  • Establishing contact with the customer
  • Providing service or assistance to the user according to their request
  • Managing orders and order processing
  • Optimizing user experience through Google Analytics
  • Facilitating communication through chatbots, WhatsApp, and virtual assistants
  • Providing relevant information about our services through social networks

We do not share data with third parties. All data is handled internally.

Use of Social Media

We use social media solely for the purpose of providing direct links to information about our services and content. We do not manage or store login data on these platforms, as their use is subject to the terms and conditions and privacy policies of each provider:

  • Instagram
  • Facebook
  • Discord
  • X (Twitter)
  • Threads
  • LinkedIn

Cookies and Third-Party Services

We use cookies to improve the user experience. All details about cookies and third-party services are available in our Cookie Policy: Cookies Policy

We use Google Analytics for website visit analysis. This service is provided by:

Google Ireland Limited

Gordon House, Barrow Street, Dublin 4, Ireland

Google Privacy Policy

International Data Transfers

We do not perform any international data transfers. All data is stored exclusively within the European Union in certified data centers located in Germany and Spain.

Service Data

When you request one of our products, we ask you to provide the personal data necessary for the conclusion of the contract. This data is stored during the contractual relationship and, in case of termination, may be retained for legal obligations.

You can modify this data at any time through our secure customer login. Access information is provided after order verification.

Types of data collected:

  • First and last name
  • Email address
  • Phone number
  • Business name (in case of commerce)
  • Address
  • Contracts and service usage
  • Payment data
  • Tax number

Chat

If you use the Virtual Assistant feature on our website, no cookies are stored for its operation. Interactions with the assistant are not saved; however, if the user requests direct assistance from a specialized technician or direct human support, the relevant information will be kept for a maximum of 30 days, depending on whether the issue remains open. Conversations through WhatsApp and social networks are retained for a maximum of 15 days. In the case of a sales conversation, the commercial aspect will be stored as long as the contractual relationship lasts.

Note: If in the future a traditional chat feature is added to our website, cookies necessary for its proper operation may be used, and, if required, the chat history may be stored for a limited period of time for quality purposes or while the contractual relationship lasts.

The customer can object to storage by sending a request to [email protected]

Customer Communication

Newsletter and Product Advertising

We may send you information about our services via email or phone. This will only be done with your explicit consent, which can be withdrawn at any time in the Control Center or through [email protected].

Underage Visitors

Our services are designed for adults. Consent for data processing is only valid for those over 18 years of age.

Data Voluntarily Provided by the User

Sending emails to our addresses implies the acquisition of the sender's address and other personal data necessary to respond.

Contact Form, Virtual Assistant, and Commercial Communications (including Newsletter).

The user's data, including name, email address, phone number, and any other information provided through our contact forms, AI virtual assistant, WhatsApp conversations, or social media interactions, will be used for:

  • Manage contact or technical support requests.
  • Send information about products, services, and events.

By subscribing to our newsletter, you grant your consent to receive periodic communications.

Legal Basis for Data Retention

The retention of personal data is based on the following legal bases, in accordance with Article 6 of the GDPR:

Contractual Performance (Art. 6(1)(b) GDPR)

Data is retained for the duration of the contractual relationship with the user and until the expiration of legal prescription periods for any claims.

Legal Obligation (Art. 6(1)(c) GDPR)

Billing and transaction data must be stored for at least 10 years according to tax and accounting regulations.

Legitimate Interest (Art. 6(1)(f) GDPR)

Data collected to improve user experience (e.g., Google Analytics, chatbots) is retained for 30 days before being deleted or anonymized.

Explicit Consent (Art. 6(1)(a) GDPR)

Data used for marketing purposes or newsletters is retained until the user withdraws their consent.

Specific Retention Periods

  • • Customer contact data: Until consent is withdrawn.
  • • Chat and support records: 90 days, except if part of a commercial transaction.
  • • Contractual and billing data: 10 years.
  • • Cookies and analytical data: As specified in our Cookie Policy.

Security Measures

  • Encryption of sensitive data
  • Secure authentication systems
  • Secure storage in the EU
  • Continuous monitoring

Withdrawal of Consent

The user can withdraw consent for the processing of their personal data at any time by sending a request to [email protected].

Supervisory Authority

If you believe your rights are being infringed, you can contact:

Garante per la Protezione dei Dati Personali

Piazza Venezia, 11 - 00187 Roma, Italia

www.garanteprivacy.it

Email: [email protected]

Policy Modifications and Updates

Last update date: 01/01/2025

Users will be notified at least 30 days in advance if changes substantially affect their rights.

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